Easy Quality Laboratories owner Machine Engineer Sante Costa make a presentation about Quality in 25th September, in Milan, İtaly.

 

“The theme that I have prepared for this speech aims at giving an objective and careful analysis and summary certainly based on the control of our production systems in general and identifying the operating area of our activity” said Costa and lights up the main theme about his presentation.

The main subjects are internal and external control system in production, the structure of production, risk analysis, the control of production processes, necessary and essential quality, customer specific requirements and customer satisfaction. He mentioned about the importance of feasibility studies, risk analysis and what kind of way should be watch for being suitable in producing by international standards.
 

Costa said that quality is a journey, before starting this journey some terminological definitions to provide a basis for the development of analysis announced. These are;
 

1. Operating area of our activity

2. Structure of processes (internal and external ones)

3. Risk analysis

4. Control of production processes (internal and external ones)

5. Necessary and essential quality

6. Customer-specific requirements

7. Customer satisfaction

 

1. Operating Area of Our Activity

 

Considering the importance of determining the area of activity, Mr. Costa says that a screw can be used both to fix the goods and to secure the braking system of a car. Quality requirements have a strong impact on safety and security in the second example. A possible screw failure can cause serious damage to people. Therefore, the field of activity should be shared with the customer at the stage of bid evaluation and feasibility study.
 

2. Structure of Processes (internal and external ones)

 

Internal processes represent principles and rules, while external processes represent the required quality and service levels to the customer. The process represents the principles, rules and procedures of all activities to which the organization is affiliated. If a distributor wishes to obtain unfinished screws from the final surface treatment, this process must be done and contracted as desired by the distributor. The final surface treatment is now controlled by the distributor and is not part of your process.

 

3. Risk Analysis

 

We need to keep in mind that fasteners are products of low unit value but can lead to serious failure and damage if not managed properly. Accurate risk analysis (Process Failure Mode Effect Analysis) requires a procedure. We need to create an appropriate control plan to ensure the continuity of the quality of the fasteners to customers.
 

4. Control of Production Processes (internal and external ones)

 

Control is essential. Control is not something that can be decided by number and weight. The fact that there is little production cannot be a sign that it should not be controlled. In fact, it doesn’t mean to check everything because it is unnecessary. The control should have a specific purpose, be special and effective. It must be like a guarantee and a security guard that makes sure that the customer is assured of the quality it demands.

Controlling a product creates a material situation. We should also pay attention to the fact that we need to control the process itself and that the control to be carried out is effective, dedicated to serving the company’s productivity, and to ensure customer satisfaction.
 

5. Necessary and Essential Quality

 

Process and product control represent only one part, not all of the quality. The quality of the production is carried out in order to ensure profitability, internal and external aspects and to manage the production system in a systematic manner.
 

6. Customer-Specific Requirements 
 

What does the customer demand? The customer demands everything he needs. However, if we want to protect our company, our product, our image and our finance and offer a service to our customer, we should know exactly what the customer wants and we should do feasibility studies for this.
 

7. Customer Satisfaction

 

An unhappy customer can be a lost customer. The concept of customer satisfaction has started to have an increasing impact in all sectors worldwide. If the customer is unhappy without any prior notice, the customer always finds another source based on the assurance that it is right and goes. Each company should do its best to strengthen customer satisfaction and succeed in this.

 

After the definitions he explained, Costa continued to explain the quality, which he said was a path, with his presentation on control and control problems, quality and customer expectation, feasibility studies and finalizing such issues.
 

According to the quality management systems and standards, they have defined the expected quality level of the lot selected due to production as 50 PPM. 

 

Calculating PPM as follows:                        

                            

            TOTAL NC PIECES

PPM=       --------------- X 106 = SUPPLIER’S OVERALL PERFORMANCE

        TOTAL PIECES SUPPLIED

 

If this value is above 50 PPM, it means that production no longer success and does not meet the quality standards. There are two reflections of this, is it impossible to achieve customer satisfaction? So how will the producers do this? The course of quality now leads to zero defect (0 PPM) and greater responsibilities. This is inevitable in this sector, which has such vital importance and the mistakes that have been made. The important thing now is how firms, producers will catch up with this innovations and how will they reach this quality. The companies should make feasibility studies on the principle of zero defects.

 

Costa gives the same message many times in his presentation “NOTHING HAS TO BE TAKEN FOR GRANTED!” and continues “As manufacturers and distributors, we are part of a system and supply chain. We must produce a value and wealth and must be guarantee it, always. The client is the main cause of our existence.”
 

As we see the producers who started to work with the principle of zero ppm, we seem to see that the quality is not a coincidence.